Terms and conditions

Article 1 – Agreement

Unless expressly agreed otherwise in writing between the customer and Glano BV, with registered office at Rootputte 15, 9090 Merelbeke-Melle (hereinafter "Glano"), these general terms and conditions shall apply to all sales contracts, quotations, order forms, and invoices (hereinafter the "Agreement") relating to the goods and/or services (hereinafter the "Product") offered by Glano to the customer. By entering into an Agreement with Glano, the customer acknowledges having taken note of these general terms and conditions and expressly accepts them.

These general terms and conditions may be supplemented by other terms explicitly referred to. In the event of conflict, the specific terms shall prevail.

Article 2 – Quotations

Quotations or order forms issued by Glano are only valid if they are signed by the customer and a deposit of 30% of the total purchase price of the Product has been paid within a period of 30 days.

Article 3 – Delivery Terms

Glano shall take all reasonable measures to deliver the ordered Product on time. Any stated delivery period is purely indicative and does not constitute a binding obligation on Glano. Failure to meet a delivery deadline shall never give rise to termination of the Agreement or to any compensation.

Article 4 – Cancellation of Orders

In the event of unilateral termination of the Agreement by the customer, the customer shall pay a fixed compensation to Glano equal to 20% of the total amount (including VAT) of the order. Glano has the right to cancel orders free of charge and without compensation if force majeure jeopardizes their normal execution.

Article 5 – Payment Terms

Unless otherwise agreed in writing, each invoice is payable in cash at the time of delivery or collection.
Likewise, every invoice is payable in cash. By way of derogation from Article 1583 of the Civil Code, Glano shall retain ownership of the Product until full payment of the price has been made.

Article 6 – VAT

Unless stated otherwise, all our prices are exclusive of VAT.

Article 7 – Late Payment

Any invoice amount not paid in full on the due date shall, by operation of law and without prior notice of default, be increased by interest at a rate of 1% per month, as well as a fixed compensation of 12% of the total invoice amount, with a minimum of €125. In addition, Glano is entitled to charge costs for notices of default and payment reminders.

Article 8 – Transfer of Risk and Ownership

As long as the full amount due for the Product has not been paid, Glano shall remain the full owner of the Product.
However, the risk relating to the Product (including but not limited to damage, theft, destruction, etc.) shall pass to the customer at the time of delivery or collection.

Article 9 – Complaints

Complaints regarding visible defects can only be made at the time of delivery. In such cases, the customer may make reservations or partially refuse the delivery at that moment.

In the case of hidden defects, the customer must notify Glano of the complaint by registered letter within 15 days of discovering the defect. Only if the warranty period of the Product has not expired at the time of the complaint will valid complaints give rise to repair or (full or partial) replacement of the Product in accordance with the applicable warranty conditions, without Glano being liable for any compensation.

Article 10 – Termination

Glano has the right to terminate the Agreement automatically and without prior notice of default if the customer is in a state of bankruptcy, apparent insolvency, or judicial dissolution.

Article 11 – Nullity

The possible nullity of one of the provisions of the Agreement shall in no way affect the validity of the other provisions.

Article 12 – Applicable Law

Belgian law shall apply to the Agreement. Only the competent courts of the district of Brussels and the Justice of the Peace of the canton of Merelbeke shall have jurisdiction over any dispute relating to this Agreement.